Support

Answers to the questions we are asked most, and how to reach us.

Playing

How do I resume a game?

If a puzzle is unfinished, the home screen shows a Game in progress card with your difficulty, how far through you are and your elapsed time. Tap Resume game to continue exactly where you stopped.

Is my progress saved automatically?

Yes. LOGIQ saves as you play, and again the moment the app goes to the background, so leaving for a call or closing the app does not lose your puzzle. The clock stops while you are away and starts again when you resume. Auto-save can be switched off in Settings → Gameplay → Auto-save; with it off, an unfinished puzzle is not kept.

What do the six difficulties mean?

Easy to Expert are graded by the solving techniques required, from single candidates up to X-Wing. Master and Evil go further: they are verified to have exactly one solution but deliberately sit beyond those techniques, so expect to reason further ahead. Fewer given clues generally means a harder puzzle.

Can the same puzzle come up twice?

The app remembers recently generated puzzles for each difficulty and skips them, so you should not be given a puzzle you have just solved.

Daily Challenge

One puzzle is assigned to each calendar day and is identical for everyone playing that day. Difficulty follows a weekly pattern that builds from the start of the week towards the weekend.

Completing the day's puzzle extends your daily streak. A streak survives a day you have not yet played — it only breaks once a full day is missed. The Daily Challenge is not affected by the Manual Timer setting.

Timer

By default the clock counts up with no limit. In Settings → Timer you can switch on Use time limit and pick a countdown from 5 to 120 minutes. The clock then counts down and turns red for the final minute. When it reaches zero you can restart the puzzle, keep solving with the clock removed, or return home.

Statistics and achievements

Statistics cover solves, win rate, best and average times, activity by day, week and month, win and daily streaks, and accuracy. Achievements unlock from those same figures, so one earned before an update still appears afterwards.

Use the share icon on the Statistics screen to export a plain-text summary, and the reset icon to erase all statistics, streaks, daily history and achievements. Resetting cannot be undone.

Settings

Theme (light, dark or follow your device), dynamic colour on Android 12 and later, animation speed including an Off setting for reduced motion, sound effects, background music and vibration as three independent switches, timer options, default difficulty, mistake and matching-digit highlighting, and auto-save. Reset all preferences restores defaults without touching your saved game or statistics.

Accessibility

The board, number pad and controls are labelled for TalkBack, which announces each cell by row, column and contents. The app follows your system font size, and setting animation speed to Off reduces motion throughout.

Advertising

LOGIQ is free and funded by advertising. Ads never appear during active play: banners sit at the foot of the home, statistics and settings screens, and a full-screen ad may appear only after you finish a puzzle and choose to leave the results, with a limit on how often it can be shown.

Where required by law the app asks for advertising consent before requesting any ad. See the Privacy Policy for what the advertising SDK processes.

Troubleshooting

A puzzle is taking a while to generate

Master and Evil puzzles are verified to have a single solution before being shown, which takes longer than the easier tiers. Generation runs in the background so the app stays responsive.

I cannot hear sound effects or music

Check that sound effects and background music are switched on in Settings → Sound & feel, then check your device is not muted and that media volume is up.

The app is not behaving as expected

Make sure you are on the latest version from Google Play, then restart the app. If the problem persists, email us with your device model, Android version, app version — shown on the About screen — and what you did just before it happened.

I want to remove everything the app has stored

See Delete your data.